KreaTivLab — User Data Deletion
If you connected a Facebook Page or an Instagram professional account to KreaTivLab, you can remove that connection and request deletion of the data associated with it.
KreaTivLab stores an authorization for each social account you connect so it can publish the content you ask it to publish. Removing a connection deletes that stored authorization and stops KreaTivLab from using the account again. There are three ways to do it.
Method 1 — From inside KreaTivLab
- Sign in to KreaTivLab.
- Open Settings.
- Open Social connections.
- Find the Facebook or Instagram account.
- Select Disconnect.
- Confirm the removal.
Disconnecting removes KreaTivLab's stored authorization for that account and prevents KreaTivLab from publishing to it in future. Content you created in KreaTivLab stays in your library.
Method 2 — Delete your KreaTivLab account
Deleting your KreaTivLab account removes your connected social accounts along with the rest of your account data. You can start that from Settings while signed in.
Method 3 — Contact support
If you cannot sign in, email kreativlab@xtralynk.com and tell us which connection you want removed.
We will never ask you for a password, an access token, or your Facebook or Instagram login details by email. Please do not send them.
Requests from Facebook or Instagram
If you remove KreaTivLab from your Facebook or Instagram settings, Meta notifies us and we delete the connection automatically. You receive a confirmation code and a link to a status page that shows whether the request is pending, in progress or complete.
For more detail on what we store and for how long, read the KreaTivLab Privacy Policy.