Terms of Service

These Terms of Service ("Terms") govern your access to and use of KreaTivLab, a product of XtraLynk Technologies LLC ("XtraLynk," "KreaTivLab," "we," "us," or "our"), including our website, applications, AI-powered tools, creator tools, connected-platform features, community features and related services (collectively, the "Services").

By creating an account, purchasing a subscription or credits, or otherwise accessing or using KreaTivLab, you agree to these Terms and any policies incorporated into them, including our Privacy Policy and Acceptable Use Policy.

If you do not agree, do not use the Services.

Eligibility. You must be legally capable of entering into a binding agreement to use KreaTivLab. You must be at least 18 years old to create and independently operate a KreaTivLab account. If you use KreaTivLab on behalf of a company, agency, organization or other entity, you represent that you have authority to bind that entity to these Terms.

Accounts. Certain features require a KreaTivLab account. You agree to provide accurate information and maintain the security of your account. You are responsible for activity conducted through your account except to the extent caused by circumstances for which applicable law makes us responsible. Please notify us promptly if you reasonably believe your account has been compromised.

You may not:

• share credentials in a manner prohibited by your plan
• impersonate another person
• create accounts fraudulently
• bypass account restrictions
• interfere with authentication or security controls
• use another user's account without authorization

Workspaces and teams. KreaTivLab provides workspace and team features. Workspace administrators may have access to content and information associated with their workspace according to assigned roles and permissions.

What the Services include. KreaTivLab provides creator-focused software that may include AI text, image, video, image-to-video, text-to-video, character and voiceover generation; transcription, captions and audio processing; Creative Studio, KreaTivLab Clips, thumbnails and templates; content repurposing, Copilot and AI agents; projects, content library, content calendar, campaigns and brand voice profiles; connected social channels and publishing; creator analytics, Growth tools, Creator Score and AI Growth Coach; Brand Deals and sponsorship management, media kits, invoices and revenue tracking; community templates; and other creator and business tools.

Features may be added, modified, limited or removed over time. Some features depend on third-party services, APIs or AI providers and may be unavailable temporarily or permanently due to circumstances outside KreaTivLab's reasonable control.

KreaTivLab includes features powered by artificial intelligence. AI features may process prompts, media, files, instructions and contextual information supplied by you or generated through your workspace.

AI outputs can be inaccurate, incomplete, misleading, offensive, unexpected or unsuitable for a particular purpose. You are responsible for reviewing AI-generated output before publishing it, distributing it, relying on it, submitting it to a client, using it commercially, or making business decisions based on it.

KreaTivLab does not guarantee the factual accuracy, uniqueness, originality, copyrightability or fitness of AI-generated output. You should independently verify important information. AI-generated material should not be treated as professional legal, financial, medical, tax or other regulated professional advice.

Ownership of outputs. Subject to these Terms and applicable law, KreaTivLab does not claim ownership of AI-generated outputs created specifically for you through your workspace. However, AI systems may generate similar or identical outputs for different users, and we cannot guarantee that an output is unique or that it is eligible for copyright, trademark or other intellectual-property protection. Your rights in AI-generated material may vary depending on applicable law, the model or provider involved and how the material was created. You are responsible for determining whether an output is appropriate for your intended commercial or public use.

Third-party AI and media providers. Certain functionality depends on third-party AI, media, infrastructure or processing providers. When you request such functionality, relevant information may be transmitted to those providers as necessary to complete your request. Those providers may have their own terms, policies, limitations and technical requirements, and we may change providers or models over time. The providers currently used are identified in our Privacy Policy.

"User Content" means content you submit, upload, create, store, import, publish or otherwise make available through KreaTivLab, including prompts, images, videos, audio, scripts, documents, templates, brand assets, project and campaign files, contracts, media, comments and business information.

As between you and KreaTivLab, you retain your rights in User Content, subject to these Terms and applicable law.

You grant XtraLynk Technologies LLC a limited, non-exclusive license to host, store, reproduce, process, transmit, modify and display User Content only as reasonably necessary to:

• operate KreaTivLab and provide requested features
• generate requested outputs and store projects
• process media and publish content at your direction
• provide sharing or community functionality you choose to use
• secure and maintain the Services
• comply with applicable law

This license does not transfer ownership of your User Content to KreaTivLab.

Your responsibility. You represent that you have the rights and permissions necessary to submit and use content through KreaTivLab, and that your use does not unlawfully infringe copyrights, trademarks, publicity rights, privacy rights, contractual rights or other rights of third parties. Do not upload confidential or proprietary information belonging to another party unless you are authorized to process it.

KreaTivLab allows you to connect accounts from third-party platforms, such as content-publishing and analytics platforms. By connecting an account, you authorize KreaTivLab to access and use information within the permissions you grant, for purposes such as identifying the connected account, displaying channel information, retrieving authorized analytics and content metadata, publishing content at your direction and providing performance insights.

You may disconnect supported accounts at any time from Channels in your workspace. Third-party services remain governed by their own terms and policies.

Google and YouTube. KreaTivLab integrates with Google and YouTube APIs. Depending on the permissions you grant, KreaTivLab may connect a YouTube channel, retrieve channel information and authorized YouTube analytics, display performance information, and upload or publish YouTube videos at your direction. The integration requests read access to your YouTube account, permission to upload videos, and — where granted — read access to YouTube Analytics, in addition to basic profile information used to identify the connected account.

Your use of Google or YouTube integrations is also subject to Google's and YouTube's applicable terms, policies and API requirements. KreaTivLab will not intentionally perform publishing actions through a connected account unless initiated or authorized through supported KreaTivLab functionality. You may revoke access through your Google Account or disconnect the integration inside KreaTivLab.

Publishing. KreaTivLab allows you to publish content to connected third-party platforms. You are responsible for reviewing content before publishing, choosing the correct account, ensuring you have publishing rights, complying with the destination platform's rules, verifying titles, descriptions, captions and other metadata, and complying with advertising or sponsorship disclosure requirements.

We cannot guarantee that third-party platforms will accept, process, distribute, recommend or retain published content. Publishing may fail due to API outages, expired permissions, platform restrictions, rate limits, account restrictions, provider errors, content-policy enforcement or technical failures.

Analytics. KreaTivLab retrieves authorized performance data from connected platforms, which may include views, subscribers or followers, watch time, engagement, content performance and publishing activity. Availability varies by provider and permission, and analytics may be delayed, incomplete, revised or unavailable. Metrics shown in KreaTivLab may not always exactly match third-party dashboards; the third-party platform remains the authoritative source for its own data.

Growth, Creator Score and AI coaching. Creator Score, growth trends, recommendations, goals, pace calculations, projections, AI coaching and performance insights are informational tools. They are not guarantees of audience growth, views, engagement, revenue, sponsorships, platform performance or business results. Where a dimension is shown as "Not scored" because metrics are unavailable, it is excluded rather than counted against you.

Brand Deals. KreaTivLab provides tools for organizing creator sponsorship opportunities, brand relationships, deliverables, compensation, deadlines and related information. KreaTivLab is not a party to agreements between creators and brands unless expressly stated otherwise, and does not guarantee sponsorship opportunities, payment from brands, campaign approval, contractual performance, brand legitimacy, creator performance or sponsorship outcomes. You are responsible for reviewing and negotiating your own agreements.

Rate guidance. Sponsorship rate guidance is an estimate only, based on available information such as audience size, content performance, engagement, deliverables, usage rights, exclusivity, historical deals and rates you provide. It is not guaranteed market value and does not guarantee that a brand will accept or pay a suggested amount. You remain responsible for determining and negotiating your own rates.

Contract and document tools. KreaTivLab may allow you to upload, organize, summarize or otherwise work with contracts and campaign documents. KreaTivLab is not a law firm and these features do not constitute legal advice. AI-generated contract explanations, summaries or suggestions may be incomplete or inaccurate; obtain qualified legal advice where appropriate.

Media kits. You control what a media kit displays and whether it is shared publicly. A public media kit is accessible to anyone with the applicable link and may be copied or shared by others. You are responsible for ensuring information you make public is accurate and appropriate for disclosure.

Invoices. Invoice tools are provided for organizational convenience. KreaTivLab does not guarantee payment, collectability, tax treatment, accounting accuracy or the legal sufficiency of an invoice. You are responsible for verifying invoice details and complying with applicable tax, accounting and legal obligations.

Revenue tracking. Revenue information in KreaTivLab is user-entered or derived from records inside your workspace, and is not verified against a bank account, tax authority or accounting system. Revenue dashboards are not financial statements, and KreaTivLab does not provide accounting, tax, investment or financial advice.

Subscriptions. KreaTivLab offers paid subscription plans. Pricing, included features, AI credit allowances, limits and billing frequency are displayed at purchase. Subscriptions renew automatically unless cancelled before the next billing date. Cancelling schedules the plan to end at the close of the current billing period: access and plan credits continue until that period ends, and you can reverse a pending cancellation before then.

AI credits. Certain AI-powered actions consume KreaTivLab credits. The number of credits required varies based on factors such as the tool, model, generation type, duration, resolution, quantity and processing requirements. The applicable credit cost is shown before a paid AI generation where supported.

Monthly subscription credits are reset to your plan's allowance at the start of each billing period and do not roll over. Purchased credit packs do not expire while your account remains active. Credits are spent subscription credits first, then purchased credits.

Credits are not legal tender, have no cash value, cannot be redeemed for cash, may only be used for eligible KreaTivLab services, and are subject to applicable plan and account limitations.

Failed AI generations. Credits reserved for an AI operation are returned to your balance automatically when the operation fails before a usable result is delivered, and the reversal is recorded in your credit history. Credits are not returned for completed generations you simply dislike, for user error, for unsupported inputs, or for requests blocked by our Acceptable Use Policy.

Payments. Payments are processed by Stripe, our third-party payment processor. You agree to provide valid payment information and authorize applicable charges. KreaTivLab receives transaction status and billing metadata from the payment processor; card details are handled by Stripe under its own terms and privacy practices, and KreaTivLab does not store complete card numbers.

Taxes. Prices are shown exclusive of any applicable taxes unless otherwise indicated. You are responsible for taxes, duties or government charges applicable to your purchases, except taxes imposed on XtraLynk's own income. Where we are required to collect applicable taxes, they may be added at checkout.

Refunds. Refunds, cancellations, credit adjustments and billing errors are governed by our Refund Policy at https://kreativlab.dev/refund-policy. Refund requests are reviewed case by case and can be sent to kreativlab@xtralynk.com. Nothing in these Terms limits refund or cancellation rights that cannot lawfully be waived.

KreaTivLab allows you to publish creations as Community Templates. If you intentionally publish content to the KreaTivLab community, you grant XtraLynk Technologies LLC a non-exclusive, worldwide license to host, display, reproduce and make that content available through KreaTivLab for community functionality.

Where supported, other users may view, like, save, share, recreate or remix your publicly shared template according to the functionality offered by KreaTivLab.

You retain ownership of your underlying eligible content; publishing a Community Template does not transfer ownership to KreaTivLab. You can edit or unpublish a template at any time from My Templates, though copies or recreations made by other members before removal may remain with their creators.

Only publish content you have the right to share. We may remove or restrict templates that violate these Terms, applicable law or the Acceptable Use Policy.

You must comply with the KreaTivLab Acceptable Use Policy, which is incorporated into these Terms. You may not use KreaTivLab to:

• violate applicable law
• infringe intellectual-property rights
• impersonate others unlawfully
• distribute malware
• interfere with platform security
• bypass usage limits or abuse APIs
• conduct fraud
• exploit or harm minors
• distribute unlawful content
• gain unauthorized access to systems
• use KreaTivLab in ways prohibited by applicable provider policies

The Acceptable Use Policy governs prohibited-content categories in detail.

KreaTivLab — including its software, interface, branding, logos, proprietary workflows, documentation, original site content and underlying technology — is owned by XtraLynk Technologies LLC or its licensors and is protected by applicable intellectual-property laws. These Terms do not grant you ownership of KreaTivLab itself, and you may not copy, sell, license or exploit KreaTivLab's proprietary software except as permitted by these Terms or applicable law.

Copyright complaints. If you believe content available through KreaTivLab infringes your copyright, contact kreativlab@xtralynk.com with a description of the work, the location of the material, your contact information and a statement of your good-faith belief that the use is unauthorized. We review reports and may remove or restrict content and terminate repeat infringers. XtraLynk Technologies LLC has not designated a registered DMCA agent, and this section is not a representation that a designated agent process is in place.

Feedback. If you voluntarily provide suggestions, ideas or feedback about KreaTivLab, XtraLynk may use that feedback to improve the Services without an obligation to compensate you. This does not grant XtraLynk ownership of unrelated User Content.

We work to keep KreaTivLab available and reliable but do not guarantee uninterrupted or error-free operation. Availability may be affected by maintenance, third-party or AI providers, cloud infrastructure, social APIs, outages, rate limits, security events, force majeure or changes to third-party platforms. We may modify or discontinue functionality where reasonably necessary.

Beta and experimental features. Features identified as Beta, Preview, Experimental or Early Access may change, contain bugs, be incomplete, have limited availability or be discontinued. You should not rely on experimental functionality for critical business operations without appropriate backups.

Changes to the Services. KreaTivLab evolves continuously, and we may add, modify, replace or discontinue features, models, integrations or limits. For paid subscriptions, material changes will be handled consistently with applicable law and the commitments made at purchase.

Changes to these Terms. We may update these Terms as KreaTivLab evolves. If we make material changes, we may provide notice through KreaTivLab, by email, through account notifications or by another appropriate method. The "Last updated" date identifies the latest revision, and continued use after an updated version becomes effective constitutes acceptance to the extent permitted by applicable law.

You may stop using KreaTivLab at any time. You can cancel a subscription from Billing and delete your account from Settings.

We may suspend or terminate access when reasonably necessary, including for material violation of these Terms or the Acceptable Use Policy, fraud, abuse, security threats, unlawful activity, nonpayment, or attempts to circumvent platform controls. Where appropriate and legally required, we may provide notice or an opportunity to address a violation.

Effect of termination. Upon termination, your right to access the Services ends, subject to any legally required or contractually provided continuation period. Deleting your account removes your workspace content, stored media, connected-platform tokens, billing and credit records, profile and sign-in identity as described in our Privacy Policy. Provisions concerning intellectual property, payment obligations, disclaimers, limitation of liability, indemnification and dispute resolution survive termination.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." XTRALYNK TECHNOLOGIES LLC DISCLAIMS WARRANTIES TO THE EXTENT PERMITTED BY LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

We do not guarantee uninterrupted or error-free service, AI output accuracy or uniqueness, audience growth, revenue, sponsorship opportunities, publishing success, platform availability or business outcomes.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, XTRALYNK TECHNOLOGIES LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS OPPORTUNITIES ARISING FROM OR RELATING TO THE SERVICES.

Liability for direct damages is limited to the maximum extent permitted by applicable law. Nothing in this section limits liability that cannot legally be limited.

Indemnification. To the extent permitted by applicable law, you agree to indemnify and hold harmless XtraLynk Technologies LLC and its affiliates, officers, employees and agents from third-party claims arising from unlawful User Content, infringement caused by User Content, misuse of the Services, material violation of these Terms, or violation of applicable law.

These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles, except where applicable law requires otherwise.

These Terms do not require arbitration or waive class-action rights. Nothing here limits protections available to you under mandatory consumer law in your place of residence.

Your use of KreaTivLab is also governed by the KreaTivLab Privacy Policy, and the Acceptable Use Policy is incorporated into these Terms where appropriate. Both are linked in the site footer and below.

Questions about these Terms may be sent to:

XtraLynk Technologies LLC — KreaTivLab

Email: kreativlab@xtralynk.com

Website: https://kreativlab.dev