Refund Policy

This Refund Policy explains how refunds, subscription cancellations, AI credit adjustments and billing issues are handled for KreaTivLab, a product of XtraLynk Technologies LLC ("KreaTivLab," "we," "us," or "our").

By purchasing a KreaTivLab subscription or AI credit pack, you agree to this Refund Policy in addition to the KreaTivLab Terms of Service.

KreaTivLab subscriptions may be cancelled through the billing controls available in your account.

When a subscription is cancelled:

• cancellation applies at the end of the current paid billing period
• the account generally retains access to paid features through that date
• future subscription renewals are stopped
• cancellation does not automatically generate a refund for the unused portion of the current billing period

You may resume or reverse a pending cancellation before the end of the billing period where the billing system supports it.

Nothing in this policy limits refund or cancellation rights that cannot be waived under applicable law.

Subscription payments are generally non-refundable once a billing period has begun, except where:

• a refund is required by applicable law
• a duplicate charge occurred
• an unauthorized charge is verified
• KreaTivLab determines that a material billing or service error warrants a refund
• another exceptional circumstance is approved by KreaTivLab

Refund requests are reviewed case by case. Submitting a request does not guarantee approval.

To request review, contact kreativlab@xtralynk.com and include, where available: your account email, the transaction date, the amount charged, the transaction or reference ID, and the reason for the request.

Purchased KreaTivLab AI credit packs are generally non-refundable after purchase, except where:

• a refund is required by applicable law
• the charge was duplicated
• the charge was unauthorized
• credits were not delivered because of a verified billing or system error
• KreaTivLab approves an exceptional refund

Once purchased credits have been used, refunds are generally not available for the consumed portion. KreaTivLab does not currently offer an automated partial cash refund for unused credits from a credit pack.

Credits included with a subscription are part of the applicable plan rather than separately purchased monetary value.

Current behavior:

• plan credits reset to the plan allocation each billing period
• unused monthly plan credits do not roll over
• monthly plan credits are not redeemable for cash
• unused monthly credits do not create a cash refund when a subscription is cancelled

Purchased AI credits currently remain available while your KreaTivLab account remains active, unless otherwise stated at purchase or required by law.

If KreaTivLab introduces expiration for purchased credits in the future, this policy will be updated before that change takes effect.

KreaTivLab uses a reservation and finalization credit system for many paid AI operations. When a paid AI operation fails before a usable result is delivered, the reserved KreaTivLab credits are generally released or returned automatically through the credit ledger.

Examples may include:

• provider failure
• render failure
• processing timeout
• unsuccessful transcription
• unsuccessful media generation
• other terminal processing failures

You should not normally need to request a manual refund of KreaTivLab credits for a system or provider failure when the automatic credit-release flow works correctly. If credits appear to have been consumed by a failed job, contact support so we can review the credit ledger.

KreaTivLab does not generally refund credits solely because a user:

• dislikes an AI result
• expected a different creative style
• changes their mind after generation
• entered an inaccurate prompt
• selected an unintended model, duration, style, aspect ratio or setting
• receives an output that is technically successful but subjectively unsatisfactory

AI systems are probabilistic and may produce unexpected results. Before confirming a paid generation, we encourage you to review generation settings, review the displayed credit quote, use appropriate prompts, and preview options where available.

Where a request is rejected before a paid provider operation begins, credits for that operation are not intended to be consumed.

Users are not entitled to refunds for attempts to use KreaTivLab in violation of the Terms of Service, the Acceptable Use Policy, applicable law or third-party provider policies. Where credits were not actually consumed, no cash refund is due.

If you believe you were charged more than once for the same subscription or purchase, contact kreativlab@xtralynk.com and provide your account email, the transaction dates, the amounts, and transaction IDs if available.

KreaTivLab will review the billing records and, where a duplicate charge is verified, take appropriate corrective action.

If you believe a charge was made without your authorization:

• contact KreaTivLab promptly
• contact your payment provider or card issuer where appropriate
• secure your KreaTivLab account
• reset credentials if compromise is suspected

KreaTivLab may investigate account and transaction records before approving a refund. Nothing in this policy limits protections available under applicable law or payment-network rules.

Temporary downtime, third-party outages, provider delays or isolated feature failures do not automatically entitle users to cash refunds. KreaTivLab does not currently offer a formal service-level agreement or automatic service credits.

KreaTivLab may, at its discretion and subject to applicable law, provide account credits, AI credit adjustments, billing adjustments, refunds or service extensions where a material service failure significantly affects paid access.

KreaTivLab integrates with third-party providers, including AI providers, media-processing providers, payment processors, social platforms, publishing APIs and analytics APIs. A failure caused by a third party does not automatically require a cash refund. Where KreaTivLab reserved AI credits for a failed provider operation, the existing credit-release logic continues to apply.

Publishing to connected platforms may fail because of revoked authorization, expired permissions, API outages, rate limits, platform policy restrictions, invalid metadata, destination-account restrictions or processing failures. KreaTivLab does not guarantee successful publication to a third-party platform and does not provide refunds for third-party platform outcomes outside our reasonable control unless legally required.

Media rendering and processing. If KreaTivLab charges credits for a media render or processing job and the job fails before a usable result is produced, reserved credits are returned according to the existing job workflow. Successful renders are generally not refundable solely because you later decide not to use the result.

Promotional, complimentary, referral, beta, trial and bonus credits generally have no cash value, are not refundable for cash, and may be subject to separate expiration or promotional terms.

The Free plan's one-time welcome credits (currently 15 credits) are treated as promotional credits.

If you voluntarily delete your KreaTivLab account, unused promotional credits and unused subscription credits are not redeemable for cash. Treatment of any unused purchased credit pack balance follows applicable law and the terms applicable to that purchase; contact support before deleting your account if you hold an unused purchased balance.

If KreaTivLab suspends or terminates an account for a material violation of the Terms of Service or Acceptable Use Policy, refunds may be denied to the extent permitted by applicable law and the applicable purchase terms.

Refund requests should be sent to kreativlab@xtralynk.com with the subject line "Refund Request."

Please include:

• full name
• account email
• transaction date
• transaction amount
• transaction ID if available
• the subscription or credit purchase involved
• a detailed reason for the request
• supporting screenshots where useful

Never send your full credit card number, card security code, banking password or payment-processor credentials. KreaTivLab will not ask for them.

Review process. Refund requests may be reviewed using Stripe transaction records, subscription history, the KreaTivLab credit ledger, generation and job history, provider status, duplicate-payment records, account activity and security information. We may request additional non-sensitive information needed to investigate a claim.

Response time. We aim to review refund requests within a reasonable period. Complex billing, security or provider investigations may take longer.

Refund method. Approved monetary refunds are normally returned to the original payment method where technically and legally possible. Approved refunds may take additional time to appear depending on the payment provider and financial institution.

We encourage you to contact KreaTivLab before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.

KreaTivLab reserves the right to investigate disputes, provide transaction records to payment processors, restrict or suspend accounts associated with fraudulent chargebacks, and recover unpaid amounts where legally permitted.

Nothing in this Refund Policy limits rights or remedies that cannot legally be excluded or waived. Consumers may have additional rights based on their location.

KreaTivLab may update this Refund Policy as the Services, pricing and billing systems evolve. Material changes may be communicated through the KreaTivLab application, email, account notifications or another appropriate method. The "Last Updated" date identifies the current version.

XtraLynk Technologies LLC — KreaTivLab

Email: kreativlab@xtralynk.com

Website: https://kreativlab.dev